The Communications Division is the largest Public Safety Answering Point (PSAP) in the state and serves as the PSAP for all 9-1-1 calls on Oahu.
We will efficiently and effectively receive an emergency request and dispatch emergency services to meet that need.
The Communications Division is divided into three sections staffed by police radio dispatchers:
Number of Calls
In 2010, the division's Enhanced 9-1-1 (E9-1-1) section received 900,345 calls for service, of which 668,814 calls (74 percent) were for police services.
Our operators routed 51,724 calls to the Honolulu Fire Department, 72,932 calls to the Honolulu Emergency Services Department, and 106,875 calls for miscellaneous services during 2010.
Be a partner with HPD by being the eyes and ears of the police.
When you see or hear something suspicious
DON'T HESITATE TO CALL 9-1-1
Urgent Response and Calltaking Sections
When calling 9-1-1 the Emergency Response Operator will need to route your call to the appropriate agency (police, fire, ambulance, crisis center and poison control).
If the call is for the police please remember to:
- Stay on the line. Your call will be answered as soon as possible.
- Remain calm and speak clearly.
- Have the information available. Write it down if necessary.
- Let the dispatcher ask the questions. Do not hang up until the calltaker has obtained all of the needed information.
- If your call is disconnected be sure to call back.
Be prepared to answer the following questions:
WHERE? Where are you? Where is the incident occurring at?
WHAT? What happened? Is there a weapon involved? Describe the weapon?
WHO? Who is involved? How many people? Is anyone hurt? What do they look like? What are they wearing?
WHEN? When did it happen? Is it occurring right now?
WHY? Follow up questions? Which way did they go? Are they on foot or in a vehicle?
When you call 9-1-1, the ERO will ask you if you need the police, fire, ambulance, crisis center, or poison control.
If you are unable to answer, the ERO will direct your call so that you receive prompt assistance.
ERO's answer almost a million calls for service annually.
If the call is for the police, the ERO will determine if the call is of an emergency or non-emergency nature.
Emergency and Non-Emergency calls are answered in either the Urgent Response Section or the Calltaking Section.
Calltakers will ask the WHERE, WHAT, WHO, WHEN, and WHY questions and initiate a call for police response.
Radio Operators are responsible for dispatching police officers to calls for service and for managing the status of patrol units.
Calltakers and Radio Operators work at a quick pace, are proficient typist, and have excellent multitasking skills while maneuvering between multiple computer screens and programs.