Burglar Alarm Registration

Alarm registration and tracking is handled by the Public Safety Corporation (PSC), a private vendor contracted by the City and County of Honolulu. PSC is the developer of CryWolf, an alarm tracking and billing system that is also used by many mainland cities.

The initial alarm registration fee is $15, and the annual renewal fee is $5.

New alarm users may register online at the Honolulu False Alarm Reduction Program web site.

Frequently Asked Questions (FAQ's) regarding the recent outsourcing of alarm tracking and billing functions can be viewed by clicking here.

If you have questions, please contact the Honolulu False Alarm Reduction Program at 1 (855) 725-7109 (toll free). The call center hours are Monday through Friday, 9:00 am to 4:00 pm (HST). The call center is closed on weekends and major holidays. The address and web site are listed below:

P.O. Box 29610

Honolulu, Hawaii 96820-2010

Web site: https://www.crywolfservices.com/honoluluhi/

Alarms Overview

Burglar alarms can make our homes and businesses more secure and assist police in apprehending lawbreakers.

However, 98 percent of the burglar alarms that police respond to turn out to be false alarms. This is costly to the City and County of Honolulu and takes police officers away from important calls for service.

We want to reduce the numbers of false alarms and allow our officers to use their time more productively in activities which effectively promote safer communities.

Alarm companies are cooperating in the effort to reduce false alarms. We are asking for your help also. Causes of false alarms can be identified and steps can be taken to minimize the chances of reoccurrences.

This information was developed to offer some suggestions about what you can do to help reduce false alarms.

Alarm Ordinance highlights

All alarms must be registered before use.

Each registered alarm will have three (3) free false alarm calls each year. Each subsequent false alarm will incur a service charge of $50. Click here for the Alarm Registration/Permit Application Form

Repeated malfunction within 72 hours

If you have a problem with your alarm which causes it to malfunction repeatedly within a seventy-two hour period you may ask that these be put together as one occurrence if you can show:

  1. The problem was corrected and
  2. You do not have any other false alarms within 30 days for the same problem. This is called the common cause provision.


Tips to reduce false alarms

If you accidentally set off your alarm, let your alarm company know. Remember your pass code and/or password.

Make sure that all alarm users and key holders to the building or home are trained to use the system and know the codes to arm and disarm the system including how to cancel a false alarm.

Do not call 911 to cancel a false alarm. You should call your alarm company.

You may arrange to have your alarm company call you or another designated person first, instead of the police, when your alarm is activated. This is known as verification.

If you expect workers, real estate agents, delivery persons, etc., you should not set your alarm. If you must set your alarm, meet with the people at your site to deactivate the alarm.

If your system sends a duress signal when an incorrect code is entered, you might consider having that feature disconnected. Often in a rush to arm or disarm the alarm, an incorrect code is entered and the police are dispatched.

Be sure that doors and windows are tight fitting. Adjust hinges and strike plates so the door only moves about ¼ inch when pulled or pushed on. Have an alarming delay of at least 45 seconds on all doors.

Alarm Tracking Coordinator

The Alarm Tracking Coordinator for the Honolulu Police Department is Sergeant Mark Suaglar. Sergeant Suaglar may be contacted at (808) 723-3216.

Mahalo for your cooperation!

The Honolulu Police Department would like to thank you for taking the time to read and consider this information. We ask for your continued support in our efforts to reduce the number of false alarms on Oahu.

Community minded citizens like yourselves, in partnership with the alarm companies and the police can overcome the problems associated with excessive false alarms. Our island community will be a better place to live and work as a result.


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