Police Reports




HONOLULU 311

Click here to return to the Honolulu 311 page


What is the Honolulu 311 application and how do I use it?


The Honolulu Police Department (HPD) joined the City’s Honolulu 311 Application to afford our community members the opportunity to report non emergency incidents to the HPD without having to call 911 and meet with an officer. Utilizing the Honolulu 311 system will also allow the user to track the status of their service request via email and the app.



how it works


DO NOT USE THIS SERVICE IF THIS IS AN EMERGENCY AND/OR IF YOU REQUIRE IMMEDIATE POLICE SERVICE. CALL 911 FOR ASSISTANCE.


Current service requests/ report types that are being accepted include:


  • Broken/Vandalized signs

  • Broken Street Light

  • Clogged Catch Basin

  • Construction Runoff

  • Flooding

  • Illegal Dump Site

  • Potholes

  • Stored Property Violation

  • Storm Water Pollution

  • Stream Maintenance

  • Taxi Complaints

  • Tree or Plant Maintenance


The HPD service requests will include:


  • Illegal parking – No blocking fire hydrant or driveway

  • Homeless concerns

  • Noise complaints – Vehicle alarms, construction

  • Abandoned Property – Excluding vehicles/mopeds

  • Gang/Drug Activity

  • Game house/Gambling

  • Traffic complaints

  • Submit a Crime Tip (Set to Private by Default)

  • Graffiti


Users will be able to view nearby requests from other users. There is an option to "Keep Request Confidential" so only you and the city can view the request and status. Or you may report anonymously.


How can I get to the Honolulu 311 site?


  • Click here and you will be sent to the Honolulu 311 Web site to begin your report.
  • Click here to download the Android App
  • Click here to download the Apple App

FAQ




When should I use Honolulu 311 vs. 911?


Call 911 when the incident you are reporting is in progress and the on-site presence of a police officer is necessary to help resolve the matter (e.g. burglary in progress, incident involving injuries, quieting loud neighbors, etc.) You should only report via Honolulu 311 if the incident you are reporting has occurred and the offender is gone from the scene. 


Use Honolulu 311 to find information, request non emergency services, or report non emergency issues.




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Can I call 311 from my cell phone?


No. The City & County of Honolulu has begun the process to procure a non emergency phone number, but does not currently have one. If you choose to report a police non emergency issue via phone, call 911 and inform the operator it is not an emergency and your call will be routed accordingly.




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Do I have to give my name when I submit a Service Request or report an issue?


No. You may remain anonymous when you submit a Service Request or report an issue. This is true no matter how you submit a request – by calling, submitting via web or mobile app. Registered users with profiles may still submit anonymous requests, if they choose.


However, City departments responsible for delivering the service(s) you are requesting may wish to contact you for follow up or to clarify your request, so providing contact information often aids in completing work. Your contact information will only be shared with the City department working on your request. Remember to sign up for an account to receive status updates via email as work is completed on your request!




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What happens when I submit a Service Request?


When a Service Request is received by the City & County of Honolulu, it is reviewed, assigned a tracking number and routed to the City Department best equipped to respond to that particular issue.


The responsible department is then afforded an investigation period of approximately ten business days to review the complaint and respond directly to the source person who submitted the complaint. If deemed necessary the department or agency can request that the investigation period be extended beyond the ten business days.


If a response is requested and if contact information is provided, the responsible department will contact the source person to provide investigation results and provide an update if the problem has been resolved, or if it will be resolved at a future date.


The Honolulu 311 user is notified by the investigating city department of the results of the investigation and the actions taken, and the Service Request is closed.




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What do the status updates I receive through the Honolulu 311 App actually mean?


The updates received in the Honolulu 311 App are:

  • Received – The App has forwarded the reported complaint to the Department of Customer Services for referral.
  • Referred to Department - The complaint has been forwarded to the proper city department for investigation and resolution.
  • Closed – Investigation has been completed and the issue has been resolved or scheduled for resolution. If it is not a City issue, the complaint has had a comment added directing the source person to the State or proper agency for their handling.




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    There is suspicious activity at a house in our neighborhood, how can you tell if it involves drugs?


    • It is often hard to be certain if what you are seeing involves drugs, but some patterns may indicate drug activity:
    • An unusually large amount of traffic coming to the building - in cars, taxis, or walking - often at strange hours. Visitors may sometimes pound on doors or shout to be let in. This traffic is usually quick, with people staying only a short time. Sometimes they don't go in at all; instead, someone comes out to meet them.
    • Finding drugs or drug paraphernalia (syringes, pipes, etc.) in the area.
    • Repeated, observable exchanges of items, especially where money is visible.
    • Offers to sell you drugs, or conversation about drugs that you overhear.
    • Noxious odors from or around the building, such as "musty" smells.
    • Buildings where extreme security measures seem to be being taken.
    • Buildings where no owner or primary renter is apparent, and no home activities, yard work, painting, or maintenance, etc., seems to be going on.



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      When do I report drug activity via the Honolulu 311 app?


      For drug activity that is in progress or needs an immediate police response, call 911. When an officer is available, they will respond. If you would like to speak with the officer, tell the 911 operator.


      On-going drug activity, which police need to be aware of but doesn't require immediate response can be reported via the Honolulu 311 app. Honolulu 311 Service Requests will be serviced Monday - Friday, 0745 - 1630 hours, excluding holidays.




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Police Reports


Most reports are releasable to individuals when certain conditions are met in accordance to the Uniform Information Practices Act (UIPA) of the Hawaii Revised Statutes (HRS) Chapter 92F. The Records and Identification Division (R&ID) does not provide routine assistance with personal research matters or academic research projects.


You can request a copy of a police report in person at the Honolulu Police Department, Records and Identification Division, 801 S. Beretania Street Honolulu, Hawaii 96813 between 7:45 am and 4:30 pm, Monday through Friday. The Records Division is closed on weekends and State/Federal holidays. Generally, most police reports are releasable once all investigative processes have been completed and the case has been closed.


Requests for police reports may take up to ten business days to be fulfilled by the Records and Identification Division.


Redacted Police Reports


To prevent unwarranted invasion of personal privacy in accordance with the UIPA of the HRS chapter 92F-13, all report copies released to individuals will have personal information such as names, home address, social security numbers, date of birth and telephone numbers redacted (blacked out).


To obtain a copy of a report, you must provide the following Information:


  • The name(s) and address(es) of the complainant / victim / involved party.

  • Police report number, if known.

  • Type of report, (Robbery, Assault etc.)

  • The date/time of occurrence.

  • A notarized release from the involved party if the request is from a third party.

  • A birth or death certificate from the involved party may be needed.

  • The cost of a copy of a report is $0.50 for the first page and $0.25 for each additional page.


    Motor Vehicle Collision Reports (Traffic Accident)


    Most Motor vehicle collision reports (MVC) are available 7 days after the accident. The cost of a copy of a MVC report is $0.50 for the first page and $0.25 for each additional page.


    Miscellaneous Information


    All medical reports and criminal reports involving juveniles are considered confidential and require a subpoena or court order for release.


    If a report is not releasable, Complainants, victims, witnesses or an authorized representative in a criminal report may obtain a letter of verification stating that a report has been filed. The cost of a verification letter per report is $1.00 for the first page and $0.25 each additional page.


    All prison correspondences must go through the requestor's legal representative or the public defenders office.


    Requesting a Police Report by Mail


    If you want to request a copy of a police report by mail, you must mail your written request to: Honolulu Police Department, ATTN: Records and Identification Division, 801 S. Beretania Street Honolulu, Hawaii 96813. Your written request should include your signature, the information required, your contact information (email address and phone number) and a stamped self addressed envelope. Prior to mailing in your request, please contact us for fee information. Reports will not be mailed out until the fee(s) for producing a copy of the requested report(s) have been received.


    Clearance Letter and Criminal Background Checks (abstract)


    The Honolulu Police Department does not provide clearance letters or criminal abstracts for individuals. The Honolulu Police Department only conducts background checks for police officer applicants. For an official summary of your arrest record, please contact the Hawaii Criminal Justice Data Center, Kekuanao'a Building (Corner of King St. & Punchbowl St.) 465 S. King Street Room 102, Honolulu, Hawaii 96813 or call (808) 587-3279.


    Additional Information


    For more information contact the Records and Identification Division at (808) 723-3258.




You may submit the following reports online: Lost Property, Non-Criminal Property Damage, Non-Criminal Vehicle Damage, Non-Criminal Miscellaneous Report. Click here to access the Online Reports

If you need to make any other type of Police Report, please contact 911 for assistance.

FREQUENTLY ASKED QUESTIONS



Can I report a crime that occurred on Oahu when if I'm not currently on the island?

  • If you are not currently on the island of O`ahu and wish to initiate a police report concerning an incident that occurred on the island of O`ahu, you should contact the law enforcement agency that has jurisdiction in your present location. That agency may contact the Honolulu Police Department for assistance.


  • If the law enforcement agency that has jurisdiction in your present location is not able to assist you with your request, you may contact the HPD Patrol District of where the incident happened.



When I turn 18 are my criminal records are closed?

  • You will need to contact Hawaii Criminal Justice Data Center, Kekuanao'a Bldg. 465 South King St., Room 101, (808)587-3279 for information regarding your juvenile records.



HPD INFORMATION



Domestic Violence / TROs


FAQ


Statistics


Traffic Safety