Police Reports

File a Non-Emergency Police Report

Welcome to the Honolulu Police Department's Non-Emergency Citizens Online Police Reporting System.


Using this Online Citizen Reporting system allows you to submit a non-emergency report for incidents that occurred on the island of Oahu only. If the incident happened anywhere other than the island of Oahu, contact the police department in that jurisdiction.

Please Read Before Proceeding

Confirm the following to find out if Citizens Online Police Report filing is right for you:

  • Is this an emergency or do you require an officer to respond?

  • Did this incident occur somewhere other than the island of Oahu, Hawaii?

  • Is the suspect there or known to you?

  • Does this crime involve weapons (i.e. knives or guns)?

  • Is an officer already on scene?

  • Are there any witnesses to the incident?

If you answered NO to all of the above questions, you are ready to file your report online. Please make sure to turn off your pop-up blocking software before filing the report.

If you answered YES to any of the questions please look at our Online Citizen Police Report Frequently Asked Questions section below.

Upon completion of this report process:

  • The report will reviewed by a police officer. If your report is accepted, you will be given a police report number via email.

  • If HPD needs further clarification for your report, an officer will contact you via email or phone. The caller ID will show: (808) 768-0000. Please answer when called or be sure your voicemail is able to accept messages if you are unable to answer. This is phone number does not accept calls or messages.

Below is a list of reports can be generated using the Honolulu Police Department‘s Citizen Reporting System.

Please review the entire list with definitions and examples. If your incident is not listed in the Incident Type list, please call 911 to file your report.

how it works

If the incident you wish to report is on this list, please click HERE to go to the Citizens Reporting portal.

Once on that page, Click how it works to begin.

how it works

FAQs For Online Reporting

When should I use 911 vs. Online Reporting?

Call 911 when the incident you are reporting is in progress and the on-site presence of a police officer is necessary to help resolve the matter (e.g. burglary in progress, incident involving injuries, quieting loud neighbors, etc.)

Additionally, if an officer is already present at the scene, you know the identity of the suspect(s) involved, there are witnesses to the incident, or a weapon, such as a knife or a gun, is involved, do not report online.

Also, please contact the law enforcement agency where the incident occurred, if the incident occurred outside of the island of Oahu.

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What happens when I submit an Online Report?

When a report is submitted via the Online Reporting portal, an email confirming your submission will be sent to you. The report is assigned a tracking number and is reviewed by a police officer. If your report is accepted, you will be given an HPD police report number via email.

The Online Reporting portal is staffed Monday through Friday, excluding most holidays. Please allow up to 2 business days for the completion of your police report. To avoid confusion, we ask that you only report once. If you have reported your incident via the Online Reporting portal, please do not report elsewhere.

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Do I need to give my name in order to make a police report online?

Yes, anonymous reporting is not an option with the Online Reporting system. Your name, email address, and phone number are required to report online. However, you are not required to register on the site or is it necessary to download an application. Additionally, the portal can be accessed via computer, tablet or mobile phone.

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Can I access the Online Reporting portal from my phone?

Yes, the site can be accessed from your computer, a tablet, or a mobile device.

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Due to public health concerns, all requests for copies of police reports and firearm transactions shall be by appointment only.

The Honolulu Police Department is committed to doing our part in ensuring the health and safety of all members of our community.

Click here to schedule an appointment

Police Reports

Most reports are releasable to individuals when certain conditions are met in accordance to the Uniform Information Practices Act (UIPA) of the Hawaii Revised Statutes (HRS) Chapter 92F. The Records and Identification Division (R&ID) does not provide routine assistance with personal research matters or academic research projects.

You can request a copy of a police report in person at the Honolulu Police Department, Records and Identification Division, 801 S. Beretania Street Honolulu, Hawaii 96813 between 7:45 am and 4:30 pm, Monday through Friday. The Records Division is closed on weekends and State/Federal holidays. Generally, most police reports are releasable once all investigative processes have been completed and the case has been closed.

Requests for police reports may take up to ten business days to be fulfilled by the Records and Identification Division.

Redacted Police Reports

To prevent unwarranted invasion of personal privacy in accordance with the UIPA of the HRS chapter 92F-13, all report copies released to individuals will have personal information such as names, home address, social security numbers, date of birth and telephone numbers redacted (blacked out).

Requesting a Police Report by Mail

If you want to request a copy of a police report by mail, you must mail your written request to:

Honolulu Police Department

ATTN: Records Division

801 S. Beretania Street

Honolulu, Hawaii 96813

Your written request should include the following:

  • The name(s) and address(es) of the complainint/victim/involved party.

  • Police report number.

  • Type of report (MVC, Robbery, Assault, etc).

  • The date and time of occurrence.

  • The request letter MUST BE SIGNED AND NOTORIZED to confirm identification.

  • A birth or death certificate from the involved party may be required if you are requesting as next of kin.

  • A self-addressed stamped envelope with enough postage and large enough envelope to mail return your Police report (We do NOT fax or Email).

  • Payment is required in the form of cash, check (payable to the City and County of Honolulu) or Cashier’s check.

The cost of a copy of a report in $0.50 for the first page and $0.25 for each additional page. The cost of a verification letter is $1.00 for the first page and $0.25 for each additional page.

Prior to mailing in your request, please contact the Records Division at 808-723-3258 and have your report number ready for fee information. Reports will not be mailed out until the required documents and fee(s)for producing a copy of the requested report(s) have been received.

To obtain a copy of a report, you must provide the following Information:

  • The name(s) and address(es) of the complainant / victim / involved party.

  • Police report number, if known.

  • Type of report, (Robbery, Assault etc.)

  • The date/time of occurrence.

  • The request letter needs to be notarized to confirm identification.

  • A birth or death certificate from the involved party may be needed.

  • The cost of a copy of a report is $0.50 for the first page and $0.25 for each additional page.

    Motor Vehicle Collision Reports (Traffic Accident)

    Most Motor vehicle collision reports (MVC) are available 7 days after the accident. The cost of a copy of a MVC report is $0.50 for the first page and $0.25 for each additional page.

    Miscellaneous Information

    All medical reports and criminal reports involving juveniles are considered confidential and require a subpoena or court order for release.

    If a report is not releasable, Complainants, victims, witnesses or an authorized representative in a criminal report may obtain a letter of verification stating that a report has been filed. The cost of a verification letter per report is $1.00 for the first page and $0.25 each additional page.

    All prison correspondences must go through the requestor's legal representative or the public defenders office.

    Clearance Letter and Criminal Background Checks (abstract)

    The Honolulu Police Department does not provide clearance letters or criminal abstracts for individuals. The Honolulu Police Department only conducts background checks for police officer applicants. For an official summary of your arrest record, please contact the Hawaii Criminal Justice Data Center, Kekuanao'a Building (Corner of King St. & Punchbowl St.) 465 S. King Street Room 102, Honolulu, Hawaii 96813 or call (808) 587-3279.

    Additional Information

    For more information contact the Records and Identification Division at (808) 723-3258.


Click here to return to the Honolulu 311 page

What is the Honolulu 311 application and how do I use it?

The Honolulu Police Department (HPD) joined the City’s Honolulu 311 Application to afford our community members the opportunity to report non emergency incidents to the HPD without having to call 911 and meet with an officer. Utilizing the Honolulu 311 system will also allow users to track the status of their service request via email and the app.

how it works


Current service requests/ report that are being accepted include:

  • Broken/Vandalized signs

  • Broken Street Light

  • Clogged Catch Basin

  • Construction Runoff

  • Flooding

  • Illegal Dump Site

  • Potholes

  • Stored Property Violation

  • Storm Water Pollution

  • Stream Maintenance

  • Taxi Complaints

  • Tree or Plant Maintenance

The HPD service requests will include:

  • Illegal parking – No blocking fire hydrant or driveway

  • Homeless concerns

  • Noise complaints – Vehicle alarms, construction

  • Abandoned Property – Excluding vehicles/mopeds

  • Gang/Drug Activity

  • Game house/Gambling

  • Traffic complaints

  • Submit a Crime Tip (Set to Private by Default)

  • Graffiti

Users will be able to view nearby requests from other users. There is an option to "Keep Request Confidential" so only you and the city can view the request and status. Or you may report anonymously.

How can I get to the Honolulu 311 site?

  • Click here and you will be sent to the Honolulu 311 Web site to begin your report.
  • Click here to download the Android App
  • Click here to download the Apple App


When should I use Honolulu 311 vs. 911?

Call 911 when the incident you are reporting is in progress and the on-site presence of a police officer is necessary to help resolve the matter (e.g. burglary in progress, incident involving injuries, quieting loud neighbors, etc.) You should only report via Honolulu 311 if the incident you are reporting has occurred and the offender is gone from the scene. 

Use Honolulu 311 to find information, request non emergency services, or report non emergency issues.

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Can I call 311 from my cell phone?

No. The City & County of Honolulu has begun the process to procure a non emergency phone number, but does not currently have one. If you choose to report a police non emergency issue via phone, call 911 and inform the operator it is not an emergency and your call will be routed accordingly.

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Do I have to give my name when I submit a Service Request or report an issue?

No. You may remain anonymous when you submit a Service Request or report an issue. This is true no matter how you submit a request – by calling, submitting via web or mobile app. Registered users with profiles may still submit anonymous requests, if they choose.

However, City departments responsible for delivering the service(s) you are requesting may wish to contact you for follow up or to clarify your request, so providing contact information often aids in completing work. Your contact information will only be shared with the City department working on your request. Remember to sign up for an account to receive status updates via email as work is completed on your request!

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What happens when I submit a Service Request?

When a Service Request is received by the City & County of Honolulu, it is reviewed, assigned a tracking number and routed to the City Department best equipped to respond to that particular issue.

The responsible department is then afforded an investigation period of approximately ten business days to review the complaint and respond directly to the source person who submitted the complaint. If deemed necessary the department or agency can request that the investigation period be extended beyond the ten business days.

If a response is requested and if contact information is provided, the responsible department will contact the source person to provide investigation results and provide an update if the problem has been resolved, or if it will be resolved at a future date.

The Honolulu 311 user is notified by the investigating city department of the results of the investigation and the actions taken, and the Service Request is closed.

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What do the status updates I receive through the Honolulu 311 App actually mean?

The updates received in the Honolulu 311 App are:

  • Received – The App has forwarded the reported complaint to the Department of Customer Services for referral.
  • Referred to Department - The complaint has been forwarded to the proper city department for investigation and resolution.
  • Closed – Investigation has been completed and the issue has been resolved or scheduled for resolution. If it is not a City issue, the complaint has had a comment added directing the source person to the State or proper agency for their handling.

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    There is suspicious activity at a house in our neighborhood, how can you tell if it involves drugs?

    • It is often hard to be certain if what you are seeing involves drugs, but some patterns may indicate drug activity:
    • An unusually large amount of traffic coming to the building - in cars, taxis, or walking - often at strange hours. Visitors may sometimes pound on doors or shout to be let in. This traffic is usually quick, with people staying only a short time. Sometimes they don't go in at all; instead, someone comes out to meet them.
    • Finding drugs or drug paraphernalia (syringes, pipes, etc.) in the area.
    • Repeated, observable exchanges of items, especially where money is visible.
    • Offers to sell you drugs, or conversation about drugs that you overhear.
    • Noxious odors from or around the building, such as "musty" smells.
    • Buildings where extreme security measures seem to be being taken.
    • Buildings where no owner or primary renter is apparent, and no home activities, yard work, painting, or maintenance, etc., seems to be going on.

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      When do I report drug activity via the Honolulu 311 app?

      For drug activity that is in progress or needs an immediate police response, call 911. When an officer is available, they will respond. If you would like to speak with the officer, tell the 911 operator.

      On-going drug activity, that does not require an immediate response can be reported via the Honolulu 311 app. Honolulu 311 Service Requests will be serviced Monday - Friday, 7:45 a.m. to 4:30 p.m. hours, excluding holidays.

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Can I report a crime that occurred on Oahu when if I'm not currently on the island?

  • If you are not currently on the island of O`ahu and wish to initiate a police report concerning an incident that occurred on the island of O`ahu, you should contact the law enforcement agency that has jurisdiction in your present location. That agency may contact the Honolulu Police Department for assistance.

  • You may initiate an online police report if your local law enforcement agency is not able to assist you with your request. Click on the above "Make a Report" tab for additional information.

When I turn 18 are my criminal records are closed?

  • You will need to contact Hawaii Criminal Justice Data Center, Kekuanao'a Bldg. 465 South King St., Room 101, (808)587-3279 for information regarding your juvenile records.


Domestic Violence / TROs



Traffic Safety