Communications - Honolulu Police Department

Photo of the Joint Traffic Management Center building — JTMC

911 call taker at her work station — When you call 9-1-1, the ERO will ask you if you need the police, fire, ambulance, crisis center, or poison control. If you are unable to answer, the ERO will direct your call so that you receive prompt assistance. ERO’s answer more than a million calls for service annually.

Photo of a 911 call taker transferring the call to police — If the call is for the police please remember to: – Stay on the line. Your call will be answered as soon as possible. – Remain calm and speak clearly. – Have the information available. Write it down if necessary. – Let the dispatcher ask the questions. Do not hang up until the calltaker has obtained all of the needed information. – If your call is disconnected be sure to call back.

Photo of a HPD Radio Operator at her work station — Radio Operators are responsible for dispatching police officers to calls for service and for managing the status of patrol units. Calltakers and Radio Operators work at a quick pace, are proficient typists, and have excellent multitasking skills while maneuvering between multiple computer screens and programs.

Photo of a Communications Division Calltaker

Mission
We will efficiently and effectively receive an emergency request and dispatch emergency services to meet that need.

PSAP
The Communications Division is the largest Public Safety Answering Point (PSAP) in the state and serves as the primary PSAP for all 9-1-1 calls on Oahu.

The Communications Division is staffed by Emergency Response Operators and Police Communications Officers.

JTMC
In the first quarter of 2020, the division moved into the Joint Traffic Management Center (JTMC) along with the City and State Department of Transportations, Honolulu Fire Department and Honolulu Emergency Services Division.

Number of Calls
In 2019, the division’s Enhanced 9-1-1 (E9-1-1) section answered and routed 1,075,726 calls for service, of which 935,012 were for police services.

Our operators routed 34,926 calls to the Honolulu Fire Department, 97,094 calls to the Honolulu Emergency Services Department, 399 to Ocean Safety, and 8,295 calls for miscellaneous services during 2019.

Be a partner with HPD by being the eyes and ears of the police.
When you see or hear something suspicious call 9-1-1.

There are no upcoming events at this time.