A Fresh Start for Community Safety
In 2025, we reintroduce the Alarm Tracking & Billing Section with a renewed commitment to protecting Honolulu’s residents. Originally launched in 2005 as the False Alarm Program, our mission has always been to enhance public safety, reduce false alarms, and ensure efficient use of police resources.
Now, with a fresh approach, we’re bringing cutting-edge technology and a transparent billing system to make alarm monitoring more effective than ever. Our priority is simple: keeping our island communities safe and secure with exceptional service you can count on.
WHY THE ALARM TRACKING & BILLING PROGRAM MATTERS
False alarms aren’t just a nuisance—they can divert critical resources away from real emergencies, potentially putting lives at risk. That’s why this program was created: to identify and reduce false alarms through close monitoring and user education. The results speak for themselves—over the years, we’ve significantly decreased false alarms, improving response times and freeing up resources for urgent public safety needs.
PARTNERING FOR PROGRESS
We’re excited to team up with PM-AM Corporation, a recognized leader in false alarm management solutions. This partnership is transforming the way we operate by integrating innovative strategies and robust technologies. Together, we’re creating a seamless, user-friendly experience for alarm subscribers while ensuring the reliability and efficiency you deserve.
LOOKING TO THE FUTURE
Our vision for the Alarm Tracking & Billing Program is forward-thinking and community-focused. By harnessing advanced technologies and data analytics, we’re making alarm tracking smarter and emergency response faster. These innovations are designed to meet the unique needs of Honolulu’s diverse neighborhoods, ensuring every activation is handled with care and precision.
BUILDING A SAFER ISLAND HOME TOGETHER
We’re more than just a program—we’re a partner in your safety. Through expanded community outreach and educational initiatives, we’re helping alarm users understand best practices while aligning with local regulations. Together, we’re creating a culture of responsible alarm usage and a safer, more secure Honolulu for everyone.
Let’s work hand in hand to protect our island home. Welcome to a new era of safety, trust, and service with the Alarm Tracking & Billing Program!
UPDATED SUBSCRIBER INFORMATION:
With the reestablished partnership with PM-AM Corporation, all Alarm Subscribers-Residential and Commercial, including previous customers with existing permits-can now conveniently register their alarms online through the link provided below.
If you need to make a payment or update your account information, you may do so via the link provided.
Please be aware that clicking the link will redirect you to the PM-AM Corporation Portal, the designated vendor for our Alarm Tracking & Billing Program based in Dallas, Texas.
PAYMENT INFORMATION:
All invoices are provided by PM-AM Corporation, once received you may make any and / or all payments via check or money order. **PLEASE DO NOT SEND CASH**
Make Checks and Payments Out To:
CITY & COUNTY OF HONOLULU, FALSE ALARM PROGRAM
P.O. Box 30720, Honolulu HI 96820-0720
(Please include the Remittance Slip on the bottom of your mailed invoice)
Note On Check Submission: To ensure smooth processing, please carefully complete your check with all required details, including the correct payee name (CITY & COUNTY OF HONOLULU, FALSE ALARM PROGRAM) the full address (P.O. Box 30720, Honolulu, HI 96820-0720) the exact amount and legible signature. Any errors, omissions, or discrepancies may result in your check being voided, requiring resubmission. Mahalo.
Payments via Credit Card may be taken via the PM-AM Corporation Portal. If you do not receive a payment please contact PM-AM Corporation:
CLICKING THE LINK BELOW WILL TAKE YOU TO THE CLIENT PORTAL PROVIDED BY PMAM CORPORATION